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Terms and Conditions for Your 588 Account

These terms set out what you agree to when you open and use a 588 account — from deposits through bKash, Nagad, or Rocket to how your account is managed and closed.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personChanges notified via account
588 Terms and Conditions for Your 588 Account
TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If something in these terms is unclear or you need to raise a concern about your account rights, our support team handles queries directly. You can reach us through live chat inside the 588 lobby, by email, or through our social channels. Response times vary but we aim to acknowledge every account-related query within one business day.

Live Chat Open the chat widget from inside your logged-in 588 account for the quickest route to a terms or account query. Available during lobby hours.
Email Support Send your question to our support address for account disputes, terms clarifications, or wallet verification issues. Include your registered mobile number.
Account Help Centre Your account settings page holds links to the current terms, your transaction history, and wallet records — useful before you raise a formal query.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices at 588

We take how we hold your account data seriously. Your personal details — name, mobile number, wallet IDs for bKash, Nagad, or Rocket — are stored under standard encryption and are not shared with third parties outside of payment processing. If you want to know what data we hold, you can request a summary through the account settings page and we will respond within a reasonable period under applicable rules.

Data Storage Your account data, including linked wallet details for bKash, Nagad, and Rocket, is encrypted at rest. We keep only what is needed to operate your account and process transactions.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings immediately.
Retention Policy We retain account records for as long as your account is active and for a period after closure as required by applicable rules. Closed accounts are archived, not deleted immediately.
Requesting Changes To update your registered mobile number or linked wallet, contact support with proof of ownership. Changes to payment details require wallet verification before they take effect.

Common Questions About These Terms

Below are the questions we get most often about how these terms work, what they cover, and how to act on them.

These terms apply to anyone who opens a 588 account. By creating an account, you confirm you are of legal age in your jurisdiction and that accessing our lobby is allowed under your local law.

We post any changes to the terms and note the update date. If you continue using your account after a change goes live, that counts as acceptance. We do not send individual notifications for every update.

Contact support with your bKash transaction reference and the amount sent. Our team checks the payment record against your account and resolves the discrepancy, usually within one business day.

You can request account closure through the settings page or by contacting support directly. Closure requests are processed after any pending withdrawal is cleared to your Nagad, bKash, or Rocket wallet.

Your bKash, Nagad, or Rocket wallet details are used only for processing your deposits and withdrawals. They are not shared with third parties outside of the payment processing required to complete those transactions.

Availability depends on your local law and eligible region. If access is restricted where you are, these terms still apply to any account activity that occurred. We are not liable for access from ineligible regions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.